Return and Refund Policy

Textile

1. Returns and Refunds for Defective or Damaged Products

We accept returns or replacements only in the following cases:

  • The delivered product is defective, damaged, or contains a printing error.
  • You contact our customer service within 30 days from the date of delivery.

Steps to Follow:

  1. Send an email to  customertasyaship@gmail.com  with:
    • Your order number.
    • A description of the issue.
    • Clear photos showing the defect or error in the product.
  2. Once your request is approved, we will proceed with either a replacement or a refund based on your preference.

2. Returns for Incorrect Orders or Undesired Products

Since all our products are made to order, we cannot accept returns for the following reasons:

  • You selected the wrong size.
  • You changed your mind after placing the order.

Exception: If we made an error (wrong product sent, incorrect size or design), we will cover the cost of replacement or refund.

We highly recommend reviewing our size guides and product descriptions carefully before placing your order.

3. How to Report a Problem

If you receive an incorrect or defective product, you must:

  • Notify us within 30 days of receiving your package.
  • International customers must report any issues within 45 days of shipping.

What to Provide:

  • Proof of purchase (order number).
  • A photo clearly showing the defect or error.

4. Physical Returns

In most cases, we do not accept physical returns due to the custom nature of our products. If a physical return is required, we will notify you by email with detailed instructions.

5. Refunds

Refunds are issued under the following circumstances:

  • The product is defective or damaged.
  • An error in the order (on our end) is confirmed.
  • The product was not delivered due to an issue caused by us.

Processing Time:
Once approved, refunds will be processed within 5 to 10 business days and credited back to your original payment method.

6. Non-Returnable Products

Certain categories are not eligible for returns, including:

  • Custom-made products.
  • Undergarments, face masks, or swimwear for hygiene reasons.
  • Gift cards.

7. Questions or Assistance

If you have any questions or need help, please contact us:

Jewelry

Aspect Process  1 Process 2
Timeframe to Report an Issue 30 days after receipt 15 days after confirmed delivery
Non-Returnable Products Personalized products (jewelry, engravings) Personalized products, consumables
Return Shipping Responsibility Generally does not accept physical returns Free or buyer's responsibility
Defect Handling Quick replacement or refund Requires opening a dispute


The choice of process depends on the jewelry you are going to buy !